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Voice Services

Telephony Information

Voice Service Level Agreement (SLA)

Telephony Lead Times

Service Hours:

Service available 24/7 X 365. Maintenance will be performed Monday-Friday between 5:00a-7:00a.

Service Target:

The target for this service is to be available 99.9% of the time.

Service Request:

To ask a question about this service or to request this service, please contact TNS at 814-865-1696, or submit your request through the Service Inquiry/Request Form Authentication Required.

Cellular Service



Penn State has comprehensive contracts with AT&T Wireless, Sprint Nextel, T-Mobile and Verizon Wireless providing discounts for both University-owned and personal voice and data service and equipment. There is no exclusive arrangement with any one cellular carrier, and service contracts with additional carriers may be added over time. The service provider selected in any particular case should be based on the service requirements of the user. All cellular service providers in this program offer online access for obtaining and managing accounts.

 

Penn State’s policy governing cellular service is FN-21, Non-Office Telecommunications Services (Formerly BS19). Please review before ordering any University owned devices. Policy FN21 defines the responsibility for the coordination and usage of non-office telecommunications services.

 

Resources:

 

Discounts for University, Personal (Faculty & Staff), and Students accounts are available on Services and most Equipment.  See below for additional information.

 

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University Accounts

These types of plans are provided for University business purposes and are funded by Penn State colleges and departments.

 

Information Technology Services (ITS) is responsible for establishing University contracts with cellular service providers. These contracts generally provide for discounts for both University and employee-owned voice and data services and equipment.

 

Requests for cellular services should be made by departments directly to cellular service providers and are not required to go through ITS. At non-University Park locations, arrangements for cellular service are normally made through the Business Office or Operations Office at that location. The requesting location (usually the Director of Business Services) makes direct contact with the potential cellular service providers.

 

Summary of Benefits and Features
  AT&T Wireless Sprint Nextel T-Mobile Verizon Wireless
Discounts and Rates 23% discount
25% discount

WSCA contract pricing available

Acc. Rep.: Tim Lee
412-313-3157

23% discount
Discounts on Eligible Equipment
50% or best Premier promotion pricing with new activations, available online only.  Yes $40 off lowest equipment pricing (not to exceed $40) Yes
Discount on Select Accessories
25% 20% 25% 25%
Early Termination Fees Waived
Waived
 Waived Waived for 100 University accounts per year
Equipment Upgrades Fees Every 10 months for 1-year contracts, every 22 months for 2-year contracts

Fees: Waived with online order
Every 12 months for 1-year contracts; every 20 months for 2-year contracts

Fees: Waived with online order
Every 10 months for 1-year contracts, every 22 months for 2-year contracts

Fees: Waived with online order
Every 10 months for 1-year contracts, every 22 months for 2-year contracts.

Fees: Waived with online order
Activation Fees Waived with online order Waived with online order Waived Waived with online order
Return policy 30 days for services/equipment  30 days for equipment
 30 days for services/equipment
30 days for services/equipment

*Effective June 1, 2009, Verizon's Unlimited Allowance Mobile Broadband Data Usage is no longer available to Penn State. All data cards assigned the unlimited plan, prior to June 1, 2009, will remain on that plan unless a change is requested.

Faculty/Staff Personal Accounts

These plans are intended for personal use by employees and will be paid for with the employee's personal funds. Below is a summary of benefits and features. Complete details are available on-line and through account representatives.

 

Summary of Benefits and Features
  AT&T Wireless Sprint Nextel T-Mobile Verizon Wireless
Discounts and Rates 23% discount
18% discount
15% discount
23% discount
  Discount Regisration     Discount Registration
Discount on Eligible Equipment 50% or best Premier promotion pricing with new activations, available online only Yes Check the dedicated website for the latest offers Yes
Discount on Select Accessories 0% 0% 25% 25%
Early Termination Fees Yes Yes $0 - T-Mobile eliminated contracts for new customers Yes
Equipment Upgrade Fees
$36 $36 $0 - Upgrade up to two times per year with the new T-Mobile JUMP program. $30
Activation Fees Waived for new service on qualified plans Waived for new customers Waived with online ordering Waived with online ordering
Return Policy 30 days for services/equipment 14 days on equipment after activation 30 days for services/equipment with online ordering and calling 1-866-464-8662 30 days for services/equipment

Student Personal Accounts

These plans are intended for personal use by students and will be paid for with the student's personal funds.

 

Summary of Benefits and Features
  AT&T Wireless Sprint Nextel T-Mobile Verizon Wireless
Discounts and Rates 10% discount
10% discount
15% discount
10% discount
Discount on Eligible Equipment 50% or best Premier promotion pricing with new activations, available online only Yes Check website for latest offers Yes
Discount on Select Accessories
0% 0%
25% 25%
Early Termination Fees Yes Yes
 $0 - T-Mobile eliminated contracts for all new customers. Yes
Equipment Upgrade Fees $36 $36 $0 - Upgrade up to two times per year with the new T-Mobile JUMP program.
$30
New trade-in program may offset cost
Activation  Fees Waived Activation Fees for new service on qualified plans Waived activation for new customers Waived Activation Fees for new service on qualified plans Waived Activation Fees with online ordering
Return policy 30 days for services/equipment  14 days on equipment after activation  30 days for services/equipment 30 days for services/equipment
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