Local Area Network (LAN)
For Penn State colleges, departments, or units that do not wish to design, install, maintain, and modify their own Local Area Networks (LANs), TNS provides a complete LAN design and maintenance service.
TNS will create LAN designs only for customers interested in TNS LAN installation and maintenance, TNS will
- modify only those LANs it maintains,
- maintain only those LANs it installs, and
- install only those LANs it designs.
All modifications must be performed by TNS in order for the LAN to continue to qualify for TNS maintenance. Refer to LAN Design Overview and LAN Overview for more information.
If you have a question about this service or would like to make a request to add, change, or terminate this service please contact TNS at (814) 865-1696 or submit your request through the Service Inquiry Form 
.
ITS Basic Firewall Request Form
| LAN Maintenance - Wired and Wireless | ||
|---|---|---|
| TNS will provide active network monitoring, remote network problem determination via telephone, 24-hour shipping of defective LAN components, and site visits when necessary. Unless the problem has caused an interruption to vital services (limited to registration, drop/add, last week of classes, and final examination week), site visits will normally be scheduled to occur between the hours of 8:00 AM and 5:00 PM Monday through Friday. Non-UP sites with LANs covered by Full Maintenance or Hub-only Maintenance may purchase replacement equipment to be connected by TNS as stand-by devices at their locations. TNS will assist the site in determining the quantities of spare devices to be purchased. The stand-by equipment will be specified and purchased through TNS and will be covered by TNS maintenance. The site will be responsible for the life cycle replacement costs for these components. | ||
| LAN Maintenance | One-Time Fee | Monthly Fee |
| FULL: TNS or TNS certified LAN components. | Based on acquisition cost | $7.50/ month + 0.5% of acquisition cost/ month |
| HUB ONLY: TNS or TNS certified LAN components. | Based on acquisition cost | 0.5% of acquisition cost/ month |
| LAN Connectivity | ||
| TNS provides a “LAN Use” service to customers. TNS will purchase and configure the LAN to meet customer needs and bill the customer a flat monthly fee. | ||
| TNS Connectivity Description | One-Time Fee | Monthly Fee |
| Full Maintenance | $0 | $7.50/ month + LAN use fee based on acquisition cost |
| Hub Only | $0 | LAN use fee based on acquisition cost |
| Time & Material Fee Description | T&M Rate | |
| Certification: Private owned LAN devices that are the same brand and model that TNS uses for their LAN install may be placed onto TNS FULL or Hub-Only maintenance after the equipment has been reviewed and "certified" by a TNS technician. | $75.00 | |
| Time and Materials Support: TNS will provide problem determination and resolution assistance, site visits for problem determination and/or resolution, and replacement equipment on a time and materials basis. If a site visit is requested TNS will assess a $75 site visit fee. Additional costs may be incurred for material, equipment or vendor expenses, if required. For more information please contact TNS at (814) 865-1696 | T&M | |
