The NOC provides support for trouble calls related to the University's telecommunications service. The Staff monitors the University's voice, data, and video networks to ensure that problems are identified and resolved quickly. Questions and inquiries to the NOC may range from restoring simple dial-tone service to solving complex network connectivity problems. Case numbers are assigned for all calls received and provided to the person reporting the trouble via email.
If the problem you are experiencing does not allow you to receive email, a case number can be given to you upon request at the time of the trouble call. You will receive an email notice when the reported problem is rectified. While some trouble calls do require a site visit, other calls can be evaluated and resolved over the phone. Calls that cannot be rectified via NOC staff are escalated to the proper technical staff and/or vendor for resolution.
The NOC makes every effort to respond to all trouble calls received in a satisfactory manner. If, for some reason, you are not satisfied with the process or outcome of a reported trouble call, please inform the Manager of Network Systems.
Contact the TNS Network Operations Center, provide the following information:
Residence Hall Internet Connection Problems
University Park Campus Student Residence Hall Telephone Problems