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Telecommunications & Networking Services (TNS) provides a core set of networking and communication services to the Penn State community, in support of the University's mission to be "a multi-campus public research university that improves the lives of the people of Pennsylvania, the nation, and the world, through integrated, high-quality programs in teaching, research, and service."

TNS Services

Communications Cable & Wiring Network Services Video Services Voice Services Project & Portfolio Management

TNS Service Support

To ask a question about or to request a service, please contact TNS at 814-865-1696 or submit your request through the Service Inquiry/Request Form  Authentication Required.


To report interruptions or problems with Telephone/Voice, Video, or Data Network telecommunication services, call the Data Center Services Operations Center (OC) at 814-865-4662, or submit a trouble ticket online at Authorization Required.


To access billing or services information, please go to the PSU instance of Pinnacle.  For issues accessing the application, email

Service Request Process:

  1. Please use the Service Inquiry/Request Authentication Required form or call TNS Support at 814-865-1696 to inquire into a service provided by TNS.
  2. TNS personnel will contact you concerning your request, assist in determining the best solution to fit your needs, estimate the cost of the proposed solution, and provide you with a TSR.
  3. Complete the TSR, with appropriate approvals from your Budget Administrator and Financial Officer, and email it to
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